Privacy Policy

1. Information We Collect

We collect the following information to provide our service:

• Contact Information: Names, phone numbers, and email addresses
• Call Data: Call recordings, transcripts, and summaries
• Memories: Information shared during calls to personalize future conversations
• Usage Data: Call duration, frequency, and service preferences
• Payment Information: Processed securely through Stripe

2. How We Use Your Information

• To provide personalized AI companion conversations
• To remember past conversations and maintain continuity
• To send call summaries to family members
• To process payments and manage subscriptions
• To improve our AI companion's conversational abilities
• To communicate important service updates

3. Information Sharing

We share information only as follows:

• With Family Members: Call summaries and conversation highlights
• Service Providers: Twilio (telephony), OpenAI (AI), Stripe (payments)
• Legal Requirements: When required by law or to protect rights

We never sell your personal information to third parties.

4. Data Security

We protect your data using:

• Encrypted data transmission (HTTPS/TLS)
• Secure database storage
• Regular security audits
• Access controls and authentication

5. Your Rights

You have the right to:

• Access your personal data
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of non-essential communications
• Export your conversation history

6. Data Retention

We retain your data for:

• Active Accounts: Duration of subscription plus 30 days
• Cancelled Accounts: 90 days for potential reactivation
• Billing Records: As required by law (typically 7 years)

7. Children's Privacy

This service is intended for adults 18 years and older. We do not knowingly collect information from children.

8. Contact Us

For privacy-related questions or requests, contact us at info@besthomecare.net